FAQ
Frequently Asked Question
Festival Questions
Hours
Highland Springs Ranch and 123 Farm is open to the public during festival operating hours only.
Tickets must be purchased in advance at 123farm.com.
Visitors must remain within festival parameters.
Visit a current festival's page at 123farm.com to view the calendar for days and hours of operation.
AdMISSION TICKETS
Advance purchase is recommended at 123farm.com. Walk-in tickets may be available at the gate at a higher price, but tickets can sell out. We accept card or tap-to-pay only at the gate.
Admission and onsite parking prices may vary based on demand. Visit the current festival’s page at 123farm.com for ticket availability, age ranges, and prices.
Student and senior ticket holders must present ID at Admissions. Guests under 18 must be accompanied by an adult at all times.
Membership upgrades: Upgrade on the day of your visit to apply a portion of your same-day admission toward your membership price. Upgrade within seven days after your visit to receive a $20 membership credit. Proof of payment for admission or parking is required for either option.
Text confirmation number, email address, and first and last name on the order to 951-845-1151 with request to help change unused tickets.
Bear in mind festival dates' prices can cost more based upon demand. We will confirm changes, if any, with you.
We assist in the order received. Multiple messages may cause your requests to be moved to the back of the line.
While tickets are non-refundable, unused (unscanned) tickets can be changed. If only a portion of tickets are expected to remain unused, after entering the festival, visit the Main Lobby Front Desk for assistance in changing the unused (unscanned) tickets.
Membership must be active before a festival visit.
Active Members do not need to make reservations. (Visit a current festival's page at 123farm.com to view the calendar for days and hours of operation.)
Screenshots of digital membership cards are not acceptable.
A valid photo ID of the Member is required, along with a digital membership card or the original email confirmation of the active Membership, including the activation date and the Member's name.
Purchase a Membership for yourself and view information at 123farm.com/memberships.
Gifting a Membership to someone else? Visit https://app.joinit.com/o/123-farm-1/gifts to give a Membership as a gift.
Parking
Please view ticket options at 123farm.com as the event will advertise if parking is either included in admission, or if it is separate.Ticket options can be purchased as long as they are available, and tickets must be purchased in advance.
Parking onsite / admission is available no sooner than when we open.
Bus parking is not available onsite. (During Spring festivals, bus parking at 123farm.com may or may not also be available for purchase.)
Active Members (Blue/VIP/Family), if parking onsite, do not pay for General Parking.
Golf carts subject to parking fees (Neighbor Pass holders exempt). Golf carts must be parked in designated spaces and are not allowed on any walking paths.
If parking is sold out, public street parking may be available—avoid areas with "No Parking" signs and neighborhood driveways.
General Questions
membership
Contact customer service via email (customerservice@hsresort.com) or by phone at 951-845-1151. We recommend you have the order number, date of order, email associated with the membership and name used to purchase the membership ready before contacting us.
pets
While ADA service dogs are welcome, for the safety of your pet, no other animals are permitted. Farm dogs trained to guard the property freely roam, and while they can be friendly, they are not welcoming to other animals.
As such, please be aware of the nature and wildlife that could be present around or on our property.
employment
For employment inquiries please email your resume to customerservice@hsresort.com.
lost & found
Any items that are found on our property will be taken to the Front Desk at the end of the day. Unclaimed items will be donated or discarded after a period of six (6) months.
photo shoots
Guests may take their own casual photographs, but any posed or professional photography or media requires approval and purchase of a photo permit pass. Please email customerservice@hsresort.com for more information.
SMOKING POLICY
123 Farm is a smoke-free and vape-free property (all areas, at all times). Non-compliance may result in removal without refund.
Outside Food & Drinks
No. Outside food, drinks and/or alcohol are not allowed. Guests with special dietary requirements should reach out to our staff before coming (customerservice@hsresort.com). We thank you for supporting our organic farm.
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